Introduction

We at Blue Robert Boatman and Moose Plumbing ("we," "us," "our") respect your privacy. This Privacy Policy is designed to explain how we collect, use, and protect the personal information you provide to us when you access our website, purchase our services, or interact with us online or on social media, as well as your own rights to the information we collect.

Please read this Privacy Policy carefully. We will alert you to any changes to this Policy by changing the "last updated" date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site(s). We encourage you to review this Privacy Policy periodically. You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is posted.

INFORMATION THAT WE COLLECT

We collect a variety of information from you when you visit our website, make purchases, or engage with us on social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests. The information we collect may include:

PERSONAL DATA

Personal Data is information that can be used to identify you specifically, including your name, address, email address, telephone number, or demographic information. You consent to giving us this information by providing it to us voluntarily on our website or any mobile application. You provide some of this information when you submit a contact form, request a quote, or schedule a service. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits or services.

DERIVATIVE DATA

Derivative data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application. Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons. Cookies are discussed more fully below. Derivative data collected by third-party service providers generally does not identify a specific individual.

VOICE AND CONVERSATION DATA

When you interact with our AI voice agents or text-based AI assistants, we may collect and process voice recordings, transcripts, and contextual information from these interactions. This data is used to provide the requested services, improve our AI systems, and enhance your user experience. We collect this information with your explicit consent, which you provide when you engage with these features. You can withdraw this consent at any time by contacting us, though this may limit your ability to use certain AI-powered features.

FINANCIAL DATA

Financial data is data related to your payment method, such as credit card or bank transfer details. We collect financial data in order to allow you to purchase or schedule plumbing services from our website. We store limited financial data. Most financial data is transferred to our payment processor, Jobber, and you should review their Privacy Policies to determine how they use, disclose, and protect your financial data. As a courtesy, these payment processors' Privacy Policies can be found here:

- Jobber: https://www.getjobber.com/privacy-policy/

SOCIAL NETWORKING DATA

We may access personal information from social networking sites and apps, including Facebook and Instagram, which may include your name, social network username, location, email address, and profile picture, in accordance with their privacy policies. If you do not want us to access this information, please adjust your privacy settings on those platforms.

MOBILE DEVICE DATA

If you use our website via a mobile device, we may collect information about your mobile device, including device ID, model, and location information.

OTHER DATA

You may give us additional data in order to participate in a contest or giveaway or to respond to a survey. This data will be collected

AI TECHNOLOGIES AND DATA PROCESSING

AI-POWERED FEATURES AND SERVICES

We incorporate artificial intelligence (AI) technologies in various aspects of our services, including but not limited to:

-AI text agents for customer support and communication

-AI voice agents for automated assistance

-AI-powered Quality Assurance systems

-AI features integrated into our products and services

HOW WE USE AI WITH YOUR DATA

Our AI systems may process your personal data for various purposes, including:

-Analyzing customer interactions to improve service quality

-Automating responses to common inquiries

-Providing personalized recommendations

-Quality assurance monitoring

-Enhanced security and fraud detection

-Content moderation and filtering

AI DATA PROTECTION COMMITMENTS

We are committed to using AI technologies responsibly and ethically. When processing your data with AI systems, we:

-Do not use AI to make automated decisions with significant legal or similar effects without human oversight

-Implement technical safeguards to prevent unauthorized access to data processed by our AI systems

-Train our AI systems on properly authorized data in compliance with applicable laws

-Maintain transparent AI processes with appropriate human supervision

-Regularly test and audit our AI systems for bias, security vulnerabilities, and compliance with this privacy policy

-Apply the principle of data minimization to ensure our AI systems only process the data necessary for their intended functions

-Provide you with the right to opt out of AI-based processing where feasible

VOICE RECORDING AND PROCESSING

When you interact with our AI voice agents:

-Voice recordings are processed to provide the requested service and may be retained for quality assurance, training purposes, and service improvement

-You will be notified when voice recording begins and have the option to opt-out

-Voice data may be transcribed into text for further processing

-We implement enhanced security measures for voice data

-You can request deletion of your voice recordings by contacting [email protected] only with your consent.

HOW WE USE YOUR INFORMATION

Your information allows us to offer you plumbing services, to fulfill our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest services we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests.

Specifically, we may use the information and data described above to:

-Create and administer your account

-Deliver any plumbing services purchased by you

-Correspond with you

-Process payments or refunds

-Contact you about new offerings that we think you will be interested in

-Interact with you via social media

-Send you a newsletter or other updates

-Request feedback from you

-Notify you of updates to our services

-Resolve disputes and troubleshoot problems

-Prevent fraudulent activity

-Analyze trends to improve our services and website

WHEN DO WE COLLECT INFORMATION?

We collect information from you when you fill out a form, request a service, make a payment, or interact with our website or social media.

HOW DO WE PROTECT VISITOR INFORMATION?

Your personal information is contained behind secured networks and is accessible only by a limited number of persons who have special access rights. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

For AI-processed data, we implement additional security measures, including:

-Encrypted storage of voice recordings and transcripts

-Access controls limiting which staff can access AI-processed data

-Regular security audits of our AI systems

-Data anonymization techniques where appropriate

-Regular deletion of AI training and processing data when no longer needed

DATA SHARING COMMITMENT

WE DO NOT SELL YOUR DATA

We do not sell, trade, or otherwise transfer your personally identifiable information for marketing purposes.

LIMITED SHARING WITH SERVICE PROVIDERS

We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

These service providers include:

-Payment processors (Jobber) – solely for the purpose of processing your payments

-Email service providers – solely for sending communications you have opted into

-Website hosting services – solely for the purpose of hosting our website and its content

-SMS message aggregators and providers – solely for delivering text messages you have opted into receiving

-HighLevel CRM – for client relationship management (see special provisions below)

-AI technology providers – to power our AI-enabled features and services

-Cloud storage providers – for secure storage of data processed by our systems

AI SERVICE PROVIDER LIMITATIONS

When we engage third-party AI service providers, we impose the following limitations:

AI service providers may only process your data for the specific purposes outlined in our agreements

They must implement appropriate technical and organizational security measures

They cannot use your data to train their AI models for purposes outside of providing services to us without your explicit consent

They must comply with all applicable data protection laws and regulations

They must promptly notify us of any security incidents or unauthorized data access

They must delete or return all personal data upon termination of services

Important Note About SMS Data: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

OTHER LIMITED DISCLOSURES

We may also disclose your information:

-As required by law, such as to comply with a subpoena or similar legal process

-When we believe in good faith that disclosure is necessary to protect our rights or the safety of others

-To enforce our Terms of Service

-In the event of a merger, acquisition, or sale of assets.

COOKIES

We may use cookies for tracking purposes to enhance your experience on our site. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser. You can choose to disable cookies in your browser settings, but this may affect some site functionality.

THIRD PARTY INTEGRATIONS

GOOGLE

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have implemented the following:

Remarketing with Google AdWords

Google Display Network Impression Reporting

Demographics and Interests Reporting

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out of Google Analytics: You can opt out of having your activity on our website made available to Google Analytics by installing the Google Analytics opt-out browser add-on. This add-on prevents Google Analytics from retrieving information about your visits to our website. For more information about Google's Privacy Policy, please visit:

https://policies.google.com/privacy

.

FACEBOOK

Facebook's advertising requirements can be summed up by Facebook's Advertising Principles. They are put in place to provide a positive experience for users.

https://www.facebook.com/policies/ads/

We have implemented the following:

Advertising with Facebook Advertising

Retargeting with Facebook Advertising

Demographics and Interests Reporting

We, along with third-party vendors such as Facebook, use first-party cookies (such as the Facebook Pixel) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out of Facebook's interest-based ads: You can opt out of Facebook's interest-based ads by visiting:

https://www.facebook.com/help/568137493302217

.

You can learn more about Facebook's Privacy Policy at:

https://www.facebook.com/full_data_use_policy

GROUNDS FOR USING AND PROCESSING YOUR DATA

The information we collect and store is used primarily to allow us to offer goods and services for sale. In addition, we may collect, use, and process your information based on the following grounds:

LEGITIMATE BUSINESS INTERESTS

We may use and process your data for our legitimate business interests, which include, among other things, communicating with you, improving our goods or services, improving our website, and providing you with the information or products that you have requested.

PERFORMANCE OF A CONTRACT

We may use and process your information to enter into a contract with you and to perform our contractual obligations to you.

CONSENT

We may use your data, or permit selected third parties to use your data, based on your consent to our use and sharing of that data. You may withdraw your consent at any time, but doing so may affect your ability to use our website or other offerings.

AS REQUIRED BY LAW

We may also use or process your data as required for us to comply with legal obligations.

INTERNATIONAL DATA

Our website is hosted by servers located in the United States of America. Therefore, if you reside outside the United States of America, some of your data will be transferred internationally to and stored on those servers. In addition, we may use third-party processors (including payment processors) and subcontractors located in the United States of America. We use all reasonable methods to protect the safety of your data during transfer, including hosting our website on reputable servers and engaging reputable third-party processors. By using this site and providing us with information, you consent to this transfer, processing, and storage of your information in the United States of America. Note that the privacy laws in the United States of America may not be as strict as those in other countries. Please be aware that:

We may transfer data that we collect to locations outside of our headquarters for processing or storing, and the data may be processed by our staff or by third-party processors. For example, we may engage third parties to fulfill orders. By submitting your personal data, you agree to this transfer, storing, and processing. We take all reasonable steps to make sure your data is treated securely and in conformity with this Privacy Policy. Data that is provided to us is stored on secure servers. Payment information and other sensitive data will be encrypted to ensure its safety. The transmission of data via the internet is never completely secure, and we cannot guarantee the security of data that is sent to us electronically. Your transmission of data to us is at your own risk. Where data that you have transmitted to us is password protected, you are responsible for keeping the password confidential. You are exclusively responsible for any breaches of your data that results from your own disclosure of or failure to protect your password.

DATA RETENTION

We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. For example, we will retain certain personal information indefinitely for the purposes of maintaining your account, unless and until you delete your account. Data that we gather for a specific and particular purpose, such as assisting law enforcement or analyzing trends, will be kept for no longer than is necessary for that particular purpose. Data that is no longer needed by us for any of the purposes listed above will be permanently deleted.

For AI-processed data, including voice recordings and interaction data:

-Voice recordings are typically retained for no more than 90 days unless a longer retention period is necessary for legal compliance, dispute resolution, or ongoing service improvement

-Conversation transcripts may be retained for up to 12 months to improve our AI systems and service quality

-Anonymized or aggregated data derived from AI interactions may be retained indefinitely for analytical purposes

We will honor your request to delete your data, as described more fully below, unless we are required by law to retain access to the data. However, note that we cannot control the retention policies of third parties. If you wish to have any third parties, including those to whom we've transmitted your data, delete that data, you will need to contact those third parties directly. You may request from us a list of all third parties to whom we have transmitted your data.

We may retain usage data (that is, data that is gathered by our company or third-party analytics companies for the purpose of analyzing the use of our website) as needed for internal analysis purposes. This type of data is usually retained for a shorter period of time than personal data, unless the data is necessary to improve the security or functionality of our website or offerings, or we are legally obligated to retain the data for a longer period of time.

SECURITY OF YOUR INFORMATION

We use recognized security standards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

SENSITIVE DATA
We request that you do not submit any sensitive data to us, via public postings, email correspondence with us, or any other method, including social security number, health data, genetic data, or information related to your ethnic origin, religious beliefs, or criminal history. If you do send us this information, then by doing so you are consenting to our use, storage, and processing of this information in accordance with this privacy policy.

SMS/TEXT MESSAGE PRIVACY

If you opt in to receive text messages from us, we will not share your mobile number with any third parties for marketing purposes. You may opt out at any time by replying STOP to any message.

YOUR RIGHTS

You have certain rights with respect to your personal data, as outlined below. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data. In addition, we reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights. Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law.

UPDATE ACCOUNT INFORMATION

You have the right to update or change any information you have provided to us. To update or delete your information, please contact us at [email protected]

CONFIRM PERSONAL DATA AND ITS USE

You have the right to request that we confirm what data we hold about you, and for what purposes. You also have the right to confirmation of whether we process your data or deliver your data to third-party processors, and for what purposes. We will supply you with copies of your personal data unless doing so would affect the rights and freedoms of others.

CHANGE CONSENT

You have the right to change your consent to our use of your information. In such cases, we may require you to delete your account with us, as described above, and you may not have full access to our website.

REQUEST A COPY OF DATA

You have the right to request a digital copy of the data that we hold about you. Your first request for a copy of your personal data will be provided free of charge; subsequent requests will incur a reasonable fee.

TRANSFER YOUR DATA

You have the right to request that we gather and transfer your data to another controller, in a commonly used and machine-readable format, unless doing so would cause us an undue burden.

DELETE ALL DATA

You have the right to request that we delete all data that we hold about you, and we must delete such data without undue delay. There are exceptions to this right, such as when keeping your data is required by law, is necessary to exercise the right of freedom of expression and information, is required for compliance with a legal obligation, or is necessary for the exercise or defense of legal claims. Such a request may result in a termination of your account with us and you may have limited or no use of our website.

AI-SPECIFIC RIGHTS

In addition to the above rights, you have the following rights specifically related to our AI technologies:

-Right to opt out of AI voice recording: You may opt out of having your voice recorded and processed by our AI voice agents at any time

-Right to access AI decisions: You may request information about any significant decisions made about you by our AI systems

-Right to human review: You may request human review of any decision made solely by automated means that produces legal or similarly significant effects

-Right to AI data deletion: You may request the deletion of any voice recordings, transcripts, or other data collected through your interactions with our AI systems

EMAILS AND COMMUNICATIONS

You may opt out of receiving future email correspondence from us by checking the appropriate box when you register for the account or make a purchase. You may change your communication settings by contacting us at [email protected].

MARKETING COMMUNICATIONS

You may opt out of receiving any third-party marketing communications or having your personal information used for marketing purposes. You may do this by contacting us at [email protected]

PROCESSING

You may, in some circumstances, restrict the processing of your data, such as when you contest the accuracy of your data or when you have objected to processing, pending the verification of that objection. When processing has been restricted, we will continue to store your data but will not pass it on to third-party processors without your consent, or as necessary to comply with legal obligations or protect your rights or those of others or our company. In addition, you may opt out of any processing of your data altogether. Note, however, that doing so may result in the termination of your account and loss of access to our website.

COMPLAINTS

If you believe we are misusing your data or have violated any of your rights under this Privacy Policy or applicable law, you have the right to file a complaint with us directly or with a regulatory body or data protection authority.

CALIFORNIA PRIVACY RIGHTS

The State of California has established its own unique regulations that apply to California residents. As of its effective date of January 1, 2020, we are also compliant with the California Consumer Privacy Act Of 2018, Cal. Civ. Code §§ 1798.100 Et Seq. (CCPA).

Any California resident may request, free of charge, the personal information we have collected or stored about themselves or about a member of their household. For security purposes, we reserve the right to ask for verification of your identity and proof of your California residency at the time of your request.

Any California resident has a right to request the personal data we have collected, or request deletion of the personal data we have collected, including but not limited to:

-Any personally identifying information, such as a real name, alias(es), mailing or resident address, IP address, email address, account name, biometrics, or any other data that could uniquely identify a California resident; and

-Commercial information, including products or services purchased, obtained, or considered, search history, interactions with our website, or any other purchasing or browsing history of our site and/or offer(s); and

-Site comments made publicly or privately; and

-Geolocation data; and

-Professional or employment-related information; and

-Education information; and

-Voice recordings and transcripts from interactions with our AI systems.

We reserve the right to collect any of the above data on California residents and their households.

We DO NOT sell your data. California residents can email us at [email protected] to explicitly request to opt-out of any future data sales, should our policies change.

California residents also have the option to request a full deletion of their account and any data we have collected and associated with them.

We agree to comply with any data request or deletion made pursuant to the CCPA in a reasonable timeframe, during normal business hours and excluding holidays or our pre-scheduled time off.

COPPA (CHILDREN ONLINE PRIVACY PROTECTION ACT)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13 and do not knowingly collect personal information from children under 13.

FAIR INFORMATION PRACTICES

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices, we will take the following responsive action, should a data breach occur:

We will notify the users via email within 7 business days.

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM ACT

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

-Send information, respond to inquiries, and/or other requests or questions.

To be in accordance with CANSPAM, we agree to the following:

-NOT use false, or misleading subjects or email addresses

-Identify the message as an advertisement in some reasonable way

-Include the physical address of our business or site headquarters

-Monitor third-party email marketing services for compliance, if one is used

-Honor opt-out/unsubscribe requests quickly

-Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] or follow the instructions at the bottom of each email to unsubscribe, and we will promptly remove you from ALL correspondence.

AI ETHICS AND COMMITMENTS

As we continue to develop and deploy AI technologies, we are committed to the following ethical principles:

Transparency: We will be transparent about when and how AI is being used in our services

Human oversight: We maintain appropriate human supervision and review of AI systems

Data privacy: We use personal data for AI training and operation only with appropriate consent and safeguards

Non-discrimination: We regularly test our AI systems for bias and work to ensure fair treatment

Security: We implement robust security measures to protect data processed by AI systems

Accountability: We take responsibility for the proper functioning of our AI systems

We continuously evaluate our AI technologies against these principles and make adjustments as necessary to ensure responsible use. Our AI development roadmap includes regular ethical reviews and impact assessments.

CONTACT INFORMATION

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

Phone: 530-272-5499

Mailing Address: 151 12th St, Lincoln, CA 95648

Last Updated: January 1, 2025